Due to health reasons, member Hyun Jong will not be able to participate in the “KNK KINGDOM : TAIWAN” concert scheduled for Saturday, April 12.
We sincerely apologize to all fans who were looking forward to the performance and ask for your kind understanding.
The “KNK KINGDOM : TAIWAN” concert will proceed as scheduled with three members: Lee Dong Won, Jeong In Seong, and Kim Ji Hun.
We apologize for any inconvenience caused and thank you for your continued support and understanding.
---
⚠️ Ticket Exchange and Cancellation Policy
[Change Details]
1. If you wish to request a refund due to the lineup change, please refer to the “2025 KNK KINGDOM: TAIWAN Lineup Change & Refund Policy” posted on the Ticket Plus website.
2. Audience members who purchased Hyun Jong’s selfie, polaroid, or fansign benefit tickets may choose from the following two options:
(1) On the day of the concert (April 12), ticket holders may visit the on-site “Benefit Exchange Counter” to exchange their ticket for the same type of benefit with a different member.
*Only member changes are allowed; benefit type cannot be changed.
*Quantities are limited and may run out.
*Once an on-site exchange is completed, refund rights are forfeited. Refund requests will not be accepted thereafter.
(2) Refunds can also be requested through the Ticket Plus system with no handling fee.
⬇ Refund instructions are as follows ⬇
Anyone who purchased a ticket before 14:00 on Thursday, April 10, 2025, and has not used the ticket, may request a full refund due to the lineup change in accordance with the Ticket Plus refund policy. We apologize for any inconvenience.
* Full refunds will be provided by the organizer, and all handling fees will be covered.
* Refund requests must be submitted by 23:59 on April 18, 2025.
---
【Detailed Refund Procedures】
1. Credit Card Purchases
If tickets were already collected:
Download and complete the refund application form, and mail it along with the original ticket(s) to Ticket Plus.
→ Full amount will be refunded to the original credit card; any pickup handling fees will be returned via postal money order to the member's registered address.
If tickets were not collected:
Download and email the refund application form to the customer service email.
No need to call.
→ Full amount will be refunded to the original credit card.
2. ATM Transfer Payments
If tickets were already collected:
Download and complete the refund application form, and mail it along with the original ticket(s) to Ticket Plus.
→ Refund will be made to the designated TWD account of a Taiwanese bank or post office.
If tickets were not collected:
Download and email the refund application form to the customer service email.
No need to call.
→ Refund will be made to the designated TWD account of a Taiwanese bank or post office.
※ Tickets must be sent via registered mail only.
Mailing Address:
“Ticket Plus Ticketing Department / P.O. Box 561, Taipei Stadium Post Office, Taipei 10599”
Customer Service Email: service@farentasia.com
---
【Ticket Plus Refund Policy Summary】
1. Credit Card Purchases:
Refunds will be made to the original card. No cash refunds are allowed.
Processing time: within 10 business days. Depending on your credit card company, the refunded amount may appear in 25–40 business days.
2. ATM Transfers:
Refunds will be transferred within 10 business days after the application is received.
If a holiday occurs, the process will continue on the next business day.
3. Online Ticket Plus Members:
You can check your refund status under your order history. If you haven’t received your refund within the stated time frame, please contact the Ticket Plus customer service center.
4. The full ticket price will be refunded.
If you used an ibon kiosk to collect your ticket, the pickup fee will be returned via postal money order to your registered address.
Due to health reasons, member Hyun Jong will not be able to participate in the “KNK KINGDOM : TAIWAN” concert scheduled for Saturday, April 12.
We sincerely apologize to all fans who were looking forward to the performance and ask for your kind understanding.
The “KNK KINGDOM : TAIWAN” concert will proceed as scheduled with three members: Lee Dong Won, Jeong In Seong, and Kim Ji Hun.
We apologize for any inconvenience caused and thank you for your continued support and understanding.
---
⚠️ Ticket Exchange and Cancellation Policy
[Change Details]
1. If you wish to request a refund due to the lineup change, please refer to the “2025 KNK KINGDOM: TAIWAN Lineup Change & Refund Policy” posted on the Ticket Plus website.
2. Audience members who purchased Hyun Jong’s selfie, polaroid, or fansign benefit tickets may choose from the following two options:
(1) On the day of the concert (April 12), ticket holders may visit the on-site “Benefit Exchange Counter” to exchange their ticket for the same type of benefit with a different member.
*Only member changes are allowed; benefit type cannot be changed.
*Quantities are limited and may run out.
*Once an on-site exchange is completed, refund rights are forfeited. Refund requests will not be accepted thereafter.
(2) Refunds can also be requested through the Ticket Plus system with no handling fee.
⬇ Refund instructions are as follows ⬇
Anyone who purchased a ticket before 14:00 on Thursday, April 10, 2025, and has not used the ticket, may request a full refund due to the lineup change in accordance with the Ticket Plus refund policy. We apologize for any inconvenience.
* Full refunds will be provided by the organizer, and all handling fees will be covered.
* Refund requests must be submitted by 23:59 on April 18, 2025.
---
【Detailed Refund Procedures】
1. Credit Card Purchases
If tickets were already collected:
Download and complete the refund application form, and mail it along with the original ticket(s) to Ticket Plus.
→ Full amount will be refunded to the original credit card; any pickup handling fees will be returned via postal money order to the member's registered address.
If tickets were not collected:
Download and email the refund application form to the customer service email.
No need to call.
→ Full amount will be refunded to the original credit card.
2. ATM Transfer Payments
If tickets were already collected:
Download and complete the refund application form, and mail it along with the original ticket(s) to Ticket Plus.
→ Refund will be made to the designated TWD account of a Taiwanese bank or post office.
If tickets were not collected:
Download and email the refund application form to the customer service email.
No need to call.
→ Refund will be made to the designated TWD account of a Taiwanese bank or post office.
※ Tickets must be sent via registered mail only.
Mailing Address:
“Ticket Plus Ticketing Department / P.O. Box 561, Taipei Stadium Post Office, Taipei 10599”
Customer Service Email: service@farentasia.com
---
【Ticket Plus Refund Policy Summary】
1. Credit Card Purchases:
Refunds will be made to the original card. No cash refunds are allowed.
Processing time: within 10 business days. Depending on your credit card company, the refunded amount may appear in 25–40 business days.
2. ATM Transfers:
Refunds will be transferred within 10 business days after the application is received.
If a holiday occurs, the process will continue on the next business day.
3. Online Ticket Plus Members:
You can check your refund status under your order history. If you haven’t received your refund within the stated time frame, please contact the Ticket Plus customer service center.
4. The full ticket price will be refunded.
If you used an ibon kiosk to collect your ticket, the pickup fee will be returned via postal money order to your registered address.